FAQs
Is the shipping free?
Yes—shipping is free on all U.S. orders over $100. For orders under $100, standard shipping rates apply at checkout. At this time, we only ship within the United States.
When will I receive my item?
Most of our items are made-to-order, so please allow 5–10 business days for production and shipping. You’ll receive a tracking number as soon as your order ships. If you ordered a preorder item (like our Hook & Pine Performance gear), the estimated delivery window will be listed on the product page.
Can I change or return my item?
We do not allow order changes or returns unless your item arrives damaged or missing. Since most of our products are made-to-order, all sales are final.
If your item is damaged or missing, email us at support@hookandpine.com within 7 days of delivery with your order number and a photo of the issue—we’ll make it right.
