FAQs
Frequently asked question
1
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
2
How long does it take to process and ship my order?
Since all items are made to order, production typically takes 1-2 business days, then shipping is an additional 3–5 business days.
3
Do you offer international shipping?
Yes—we ship to the U.S. and Globally.
4
How can I track my order?
Once your package ships, you’ll receive an email with a tracking number and link to track your order.
5
What is your return/exchange policy?
We don’t offer returns or exchanges—please choose carefully, as all sales are final.
6
How do I care for my new Hook & Pine gear?
Machine wash cold with like colors; tumble dry low or hang to dry. Avoid ironing directly over any embroidered logos.
7
What if my item arrives damaged or defective?
Email hello@hookandpine.com within 7 days of delivery with a photo of the damage. We’ll send a replacement free of charge or issue a full refund.
8
How can I contact customer support?
For any questions, email us at Info@hookandpine.com or use the Contact Us form on our website.