Orders
Where is Hook & Pine based?
We’re proudly based in the Northwoods of Wisconsin—surrounded by lakes, pines, and the kind of trails that inspired our gear in the first place.
How does sizing run?
Most of our apparel runs true to size unless otherwise stated in the product description. If you’re between sizes, we recommend sizing up for a roomier outdoor fit. Each product page includes a size guide to help you choose the right fit.
How long will my order take to ship?
Because many of our products are made-to-order, please allow 5–10 business days for processing and shipping. For limited preorder items or performance gear, shipping timelines will be listed directly on the product page.
Do you ship internationally?
At this time, we only ship within the U.S., but we’re working on expanding internationally soon. Sign up for our newsletter to get updates when international shipping becomes available.
Can I return or exchange my order?
We offer returns or exchanges only for damaged or missing items within 14 days of delivery. Since many of our items are made-to-order, return shipping costs are the customer’s responsibility. Reach out to us at support@hookandpine.com to start a return or exchange.
What does “made-to-order” mean?
To reduce waste and overproduction, many of our items are created just for you after you place an order. That means it might take a little longer to ship, but it’s better for the planet—and it ensures you get something fresh off the press.
What’s the difference between the regular collection and Hook & Pine Performance?
Our regular collection is designed for everyday comfort with a nod to the outdoors. Hook & Pine Performance is our premium line: it features technical fabrics, weather-resistant finishes, and field-tested durability for serious adventure. Performance items are often limited-run and available for preorder only.
Can I cancel or change my order after placing it?
Because most of our items are made-to-order, we do not accept order cancellations or changes once your order is placed. Please double-check your sizing, shipping address, and item details before checking out. If you have any questions, feel free to reach out to support@hookandpine.com and we’ll do our best to assist.