Shipping Policy Effective Date: June 17, 2025 At Hook and Pine Outfitters, all items are made-to-order and shipped directly from our production partners to your doorstep. We appreciate your patience as we carefully craft and deliver your order. Processing Time Orders are typically processed within 2–4 business days. Once your order is processed and shipped, you’ll receive a confirmation email with tracking information. Shipping Times Shipping estimates vary based on location: United States: 3–7 business days after processing Canada: 5–10 business days after processing Other international locations: Delivery times vary and may take 7–21 business days depending on local customs and carrier service Note: Delivery times are estimates and not guaranteed. Shipping Locations We currently ship to the United States and Canada. We’re working on expanding to more countries soon — stay tuned for updates! Shipping Costs Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, so keep an eye out! Lost or Delayed Packages If your package is lost or hasn’t arrived within 14 days (U.S.) or 30 days (international), please contact us at hookandpineoutfitters@gmail.com. We’ll work with our shipping partners to resolve the issue. Customs Fees (International Orders) International customers are responsible for any customs duties or import taxes charged by their country. Have more questions? We’re happy to help — just email us at hookandpineoutfitters@gmail.com.

Returns & Exchanges Policy Effective Date: June 17, 2025 At Hook and Pine Outfitters, all of our products are made-to-order just for you. Because of this, we do not accept returns or exchanges for items due to size, color preference, or change of mind. What We Do Accept: We’ll gladly replace or refund items if: They arrive damaged There is a manufacturing defect You received the wrong item To request a replacement, please email us at hookandpineoutfitters@gmail.com within 30 days of delivery. Be sure to include: Your order number A brief description of the issue Clear photos showing the problem What We Don’t Accept: We are unable to offer returns or exchanges for: Wrong size orders Buyer’s remorse or change of mind Items returned without prior contact Please double-check the size chart before ordering. Lost Packages If your order never arrived and tracking shows it was lost in transit, contact us within 30 days of the estimated delivery date. We’ll work with our shipping partners to investigate and make it right. Have questions? Reach out anytime at hookandpineoutfitters@gmail.com. We’re here to help.