Terms of service
Overview
This website is operated by Hook & Pine. Throughout the site, the terms “we”, “us” and “our” refer to Hook & Pine. Hook & Pine offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to the Terms. We reserve the right to update or change any part of these Terms by posting updates to our website. Continued use of the site following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.
Product Disclaimer
By purchasing from Hook & Pine, you acknowledge and agree to the following:
General Use
All products sold by Hook & Pine are intended for adult use unless explicitly labeled otherwise. Products must be worn or used as intended and in accordance with any care or safety instructions provided.
Choking & Injury Hazard
Some products may contain small parts such as zippers, buttons, cords, or metal accents that could pose a choking or injury risk. Products are not intended for children under 18 years of age unless specifically marked otherwise.
Material Allergies
Products may contain materials such as cotton, polyester, metal (including nickel), or dyes that may cause allergic reactions. It is the buyer’s responsibility to determine material compatibility.
No Liability for Misuse
Hook & Pine is not liable for any damages, injuries, or losses resulting from misuse, alteration, or improper care of products. Please follow all care and handling instructions.
Legal Disclaimer
To the fullest extent permitted by law, Hook & Pine disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose. Buyers assume all responsibility for product selection, use, and maintenance.
Shipping, Delivery, and Risk of Loss
All items purchased from our website are made pursuant to a shipment contract with independent shipping carriers. This means that the risk of loss and title for such items pass to you upon our delivery of the items to the carrier. We are not responsible for packages that are lost, stolen, or damaged in transit. Once a package is marked as "Delivered" by the courier, it is considered successfully delivered to the customer. We cannot issue refunds or replacements for packages that are stolen from porches, mailboxes, or communal areas following a confirmed delivery.
Section 1 – Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor violate any applicable laws. Transmission of malicious code or viruses is prohibited. Any breach of these Terms may result in immediate termination of services.
By clicking "I agree," completing a purchase, or creating an account, you acknowledge that you have read, understand, and agree to be bound by these Terms, including the binding arbitration provision and class action waiver in Section 22, which affect your legal rights
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Content you submit (excluding payment information) may be transferred unencrypted across networks. Credit card information is always encrypted during transmission.
You agree not to reproduce, duplicate, sell, or exploit any portion of the Service without express written permission from Hook & Pine.
Section 3 – Accuracy, Completeness and Timeliness
Information on this site is provided for general informational purposes only and should not be relied upon as the sole basis for decision-making. Any reliance is at your own risk.
Section 4 – Modifications to Service and Prices
Prices for products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without liability.
Section 5 – Products or Services
Certain products or services may be available exclusively online and in limited quantities. Returns and exchanges are governed by our Refund Policy.
We make every effort to display products accurately but cannot guarantee exact color representation on all screens.
Section 6 – Billing and Account Information
We reserve the right to refuse or cancel any order. You agree to provide current, complete, and accurate account and purchase information.
Section 7 – Optional Tools
Third-party tools may be provided “as is” without warranties. Use of such tools is entirely at your own risk.
Section 8 – Third-Party Links
We are not responsible for third-party content, products, or services accessed through external links.
Section 9 – User Comments, Feedback and Submissions
You grant Hook & Pine the unrestricted right to use any submissions you provide. You are solely responsible for the content and accuracy of your submissions.
Section 10 – Personal Information
Your submission of personal information is governed by our Privacy Policy available at Privacy Policy.
Section 11 – Errors, Inaccuracies and Omissions
We reserve the right to correct errors or omissions and to cancel orders if information is inaccurate at any time.
Section 12 – Prohibited Uses
You may not use the site for unlawful purposes, to violate intellectual property rights, or to interfere with security features of the Service.
Section 13 – Disclaimer of Warranties and Limitation of Liability
All products and services are provided “as is” and “as available.” Hook & Pine shall not be liable for any indirect, incidental, or consequential damages to the fullest extent permitted by law.
Section 14 – Indemnification
You agree to indemnify and hold harmless Hook & Pine from any claims arising from your breach of these Terms.
Section 15 – Severability
If any provision is deemed unlawful or unenforceable, the remaining provisions shall remain valid.
Section 16 – Termination
These Terms remain effective unless terminated by you or us. Obligations incurred prior to termination survive termination.
Section 17 – Entire Agreement
These Terms constitute the entire agreement between you and Hook & Pine and supersede any prior agreements.
Section 18 – Governing Law and Venue
These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles. Subject to Section 22, any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Wisconsin, and you consent to personal jurisdiction there.
Section 19 – Changes to Terms
We may update these Terms at any time by posting the revised version with an updated effective date. Material changes take effect thirty (30) days after posting. Changes to Section 22 apply only prospectively and do not affect disputes for which notice was given before the effective date. Continued use after the effective date constitutes acceptance.
Section 20 – Contact Information
Questions about these Terms should be sent to:
shop@hookandpine.com
SECTION 21 - Tree Planting Program
We plant one (1) tree for each qualifying order with a post-discount, pre-tax, and pre-shipping subtotal of $50 or more. Tree planting is funded and fulfilled through our third-party partner, TheGoodAPI, and is processed automatically through Shopify. Orders under $50 do not qualify. Tree planting is not transferrable, has no cash value, and is non-refundable once processed. We reserve the right to modify or discontinue to tree planting program at any time without prior notice.
Please see FAQ page for information on where the trees are currently being planted.
Section 22 – Dispute Resolution, Binding Arbitration, and Class Action Waiver
PLEASE READ CAREFULLY. THIS SECTION REQUIRES DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
22.1 Informal Resolution First. Before initiating arbitration, you agree to first send a written Notice of Dispute to shop@hookandpine.com describing the dispute and the relief sought, including your name, contact information, and the email address associated with your use of the site. We will do the same for any dispute we raise. The parties will attempt in good faith to resolve the dispute for sixty (60) days from receipt of Notice. Completion of this process is a condition precedent to commencing arbitration. Any applicable limitations period is tolled during this period.
22.2 Agreement to Arbitrate. If the dispute is not resolved under Section 22.1, you and Hook & Pine agree that any dispute, claim, or controversy arising out of or relating to these Terms, the site, our products, or our collection or use of your information — including claims under any federal or state privacy, wiretapping, or consumer protection statute, and including claims arising before the effective date of these Terms — shall be resolved by binding individual arbitration and not in court.
22.3 Exceptions. Either party may bring an individual action in small claims court. Either party may seek injunctive relief in court for infringement or misuse of intellectual property. Nothing here prevents you from filing a complaint with a government agency.
22.4 CLASS ACTION WAIVER. YOU AND HOOK & PINE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to provide that relief.
22.5 JURY TRIAL WAIVER. YOU AND HOOK & PINE WAIVE ANY RIGHT TO A JURY TRIAL.
22.6 Arbitration Procedure. Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted by a single arbitrator. If your claim is for $25,000 or less, you may elect for it to be resolved by documents only, by telephone, or by videoconference. Any in-person hearing will take place in the county of your residence or another mutually agreed location. The arbitrator's award may be entered in any court of competent jurisdiction.
22.7 Batch Arbitration. If twenty-five (25) or more similar demands for arbitration are asserted against Hook & Pine by or with assistance from the same or coordinated counsel, the parties agree the demands shall be administered in staged batches of no more than fifty (50) at a time. The parties will cooperate in good faith with AAA to implement this process, and all limitations periods are tolled for demands awaiting their batch. This provision is intended to promote efficiency and does not limit any party's substantive rights.
22.8 Fees. Payment of filing, administration, and arbitrator fees is governed by AAA's rules. Where those rules require you to pay fees exceeding what you would pay to file in court, we will pay the excess.
22.9 Your Right to Opt Out. You may opt out of this Section 22 by sending written notice to shop@hookandpine.com within thirty (30) days of first accepting these Terms, stating your name, the email address associated with your account, and that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms and will not affect your use of the site.
22.10 Severability. If Section 22.4 is found unenforceable as to a particular claim or request for relief, that claim or request shall be severed and brought in court, and the remainder of this Section 22 shall continue to apply to all other claims. If Section 22.4 is found unenforceable in its entirety, then this entire Section 22 is void.
22.11 Survival. This Section survives termination of these Terms and your use of the site.
Mobile Terms of Service
Hook and Pine
Last updated: Dec. 14, 2025
The Hook and Pine mobile message service (the "Service") is operated by Hook and Pine (“Hook and Pine”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Hook and Pine’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Hook and Pine through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hook and Pine. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to HookandPine or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.
For Service support email shop@hookandpine.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages sent to a changed number may not be received and we are not responsible for honoring such requests.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages.
To the extent permitted by applicable law, we will not be liable for failed, delayed, or misdirected delivery of information sent through the Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.