Shipping policy

Shipping Policy
Effective Date: June 17, 2025

Updated: 4/28/2026

At Hook & Pine, all items are made-to-order and shipped directly from our production partners to your doorstep. We appreciate your patience as we carefully craft and deliver your order.

Processing Time

Orders are typically processed within 2–4 business days.
Once your order is processed and shipped, you’ll receive a confirmation email with tracking information.

Shipping Times

Shipping estimates vary based on location:

  • United States: 7-14 business days after processing

  • Canada: 5–10 business days after processing

  • Other international locations: Delivery times vary and may take 7–21 business days depending on local customs and carrier service

  • IMPORTANT: We only ship to the United States at this time. 

Note: Delivery times are estimates and not guaranteed.

Shipping Locations

We currently ship to the United States

We do not ship to PO boxes. Please provide a physical street address for delivery. Orders using BO Box Addresses may not be delivered and cancelled. 

We’re working on expanding to more countries soon — stay tuned for updates!

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, so keep an eye out!

Lost or Delayed Packages

If your package is lost or hasn’t arrived within 14 days (U.S.) or 30 days (international), please notify us at support@hookandpine.com and contact the shipping carrier directly with your tracking number to file a claim.

Shipping, Delivery, and Risk of Loss

All items purchased from our website are made pursuant to a shipment contract with independent shipping carriers. This means that the risk of loss and title for such items pass to you upon our delivery of the items to the carrier. We are not responsible for packages that are lost, stolen, or damaged in transit. Once a package is marked as "Delivered" by the courier, it is considered successfully delivered to the customer. We cannot issue refunds or replacements for packages that are stolen from porches, mailboxes, or communal areas following a confirmed delivery.

Customs Fees (International Orders)

International customers are responsible for any customs duties or import taxes charged by their country.

Have more questions?
We’re happy to help — just email us at support@hookandpine.com.