Shipping policy
Shipping Policy
Effective Date: June 17, 2025
Updated: October 2, 2026
At Hook & Pine, all items are made to order and shipped directly from our production partners to your doorstep. We appreciate your patience as we carefully craft and deliver your order.
Where We Ship
We currently ship within the United States only. We’re working on expanding to more countries, so stay tuned.
We do not ship to PO boxes. Please provide a physical street address. Orders sent to a PO box may not be delivered and may be cancelled.
Processing Time
Orders are typically processed within 2–4 business days. Once your order ships, you’ll receive a confirmation email with tracking information.
Delivery Time
Most orders arrive within 7–14 business days after processing. Delivery times are estimates and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, so keep an eye out.
Lost or Delayed Packages
If your package is lost or hasn’t arrived within 14 days of shipping, email us at support@hookandpine.com and contact the carrier directly with your tracking number to file a claim.
Shipping, Delivery, and Risk of Loss
All items purchased from our website are made pursuant to a shipment contract with independent shipping carriers. This means that the risk of loss and title for such items pass to you upon our delivery of the items to the carrier. We are not responsible for packages that are lost, stolen, or damaged in transit. Once a package is marked as "Delivered" by the courier, it is considered successfully delivered to the customer. We cannot issue refunds or replacements for packages that are stolen from porches, mailboxes, or communal areas following a confirmed delivery.
Have more questions? Email us at support@hookandpine.com.