Refund policy

Returns & Exchanges Policy
Effective Date: June 17, 2025

At Hook and Pine Outfitters, all of our products are made-to-order just for you. Because of this, we do not accept returns or exchanges for items due to size, color preference, or change of mind. All items are final sale unless the items arrive damaged, defective, or incorrect. 

What We Do Accept:

We’ll gladly replace or refund items if:

  • They arrive damaged

  • There is a manufacturing defect

  • You received the wrong item

To request a replacement, please email us at support@hookandpine.com within 30 days of delivery. Be sure to include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem

What We Don’t Accept:

We are unable to offer returns or exchanges for:

  • Wrong size orders

  • Buyer’s remorse or change of mind

  • Items returned without prior contact

Please double-check the size chart before ordering.

Lost Packages

If your order never arrived and tracking shows it was lost in transit, contact us within 30 days of the estimated delivery date. 

Shipping, Delivery, and Risk of Loss

All items purchased from our website are made pursuant to a shipment contract with independent shipping carriers. This means that the risk of loss and title for such items pass to you upon our delivery of the items to the carrier. We are not responsible for packages that are lost, stolen, or damaged in transit. Once a package is marked as "Delivered" by the courier, it is considered successfully delivered to the customer. We cannot issue refunds or replacements for packages that are stolen from porches, mailboxes, or communal areas following a confirmed delivery.

Have questions?
Reach out anytime at support@hookandpine.com. We’re here to help.